Refund policy

There will be no returns or exchanges on sale items.

If you are unhappy with your order in any way, it can be returned or exchanged provided that it is in new and saleable condition with the original packaging.

We will exchange, credit or refund full price items that are returned to us within 10 days of being received by you. If you wish to make an exchange please email us online@rubysix.co.nz upon receipt of your purchase.

All extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.

Please note all sale items are a final sale and are strictly non-returnable.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. The Ruby Six team checks your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting online@rubysix.co.nz about the fault. Returns of faulty goods must be returned to us within 10 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.

Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

We will only accept returns if the goods are returned to us in new, saleable condition with the original packaging. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.

Shipping charges from the original order are non-refundable. 

We highly recommend sending returns back with a track and trace number so it won’t get lost in the mail.